Investor Information Event February 21st Financial Consumer Agency Of Canada Ombudsman for banking services and investments

Certain statements in AMIC's web site and Offering Memorandum are forward-looking statements. These statements are generally identified by words like “anticipate”, “plan”, “believe”, “intend”, “expect”, “estimate”, “approximate”, and the like, as well as future or conditional verbs such as “will”, “should”, “would” and “could”, or negative versions thereof. Such forward-looking statements reflect the Corporation’s current beliefs and are based on information currently available to it. Because forward-looking statements involve future risks and uncertainties, actual results may be quite different from those expressed or implied in these statements. Examples of such risks and uncertainties include:

  • The risks of the competition within the Corporation’s business;
  • The annual yield of the Corporation that the Manager is targeting;
  • The uncertainty of estimates and projections relating to the real estate industry;
  • Fluctuations in interest rates;
  • Changes in general economic and business conditions;
  • The possibility that government policies or laws may change or governmental approvals may be delayed or withheld;
  • The ability of the Corporation to qualify as a MIC under the Tax Act;
  • The Corporation’s ability to implement its business strategy.

The foregoing list of risk factors is not exhaustive. Additional information on these and other factors that could affect the Corporation’s operations or financial results are included under the heading “Risk Factors” in the Offering Memorandum. The Corporation assumes no obligation to update or revise any forward-looking statements to reflect new events or circumstances, except as required by applicable securities legislation.

In just a few short years, the internet has revolutionized the way everyone does business. It allows us to interact with customers personally across time, space and boundaries. The internet provides us with the opportunity to offer information, listen to your opinions and to provide a host of banking and financial services that you can access from the convenience of your home or office. At the same time, this new technology brings with it legitimate concerns about privacy and security.

We are dedicated to protecting your privacy and safeguarding your personal, business, and financial information at all costs. In fact, it is one of our highest priorities and remains the cornerstone of our commitment to you. However you choose to provide information to us, we promise to use vigorous security safeguards and adhere to our privacy principle to ensure that your personal and financial information is well protected.

Our privacy policy

Our privacy policy applies to personal customers, including individuals carrying on business alone or in partnership with other individuals.

It consists of five key principles:

  1. Collecting and using information
    Either before or when we collect the information about you, we will explain how we intend to use it. We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your information for any other purpose and before collecting information from third parties such as credit bureaus.
    Your personal financial information is used to help us manage operations and risk within MortgageBrokersOttawa.com. Your information is also used in order to satisfy valid information requests from regulators and other organizations or individuals who are legally entitled to make such requests.For our mutual protection and to confirm our discussions with you, we may monitor and/or record your telephone discussions with our representatives.

  2. Releasing information
    We may provide your information to other persons only in the following instances:
    • Where we have your consent
    • Where the other parties are our suppliers or brokers who assist us in providing our services to you
    • Where we are required or permitted to do so by law or applicable regulators
    • Where transfers of a business are involved
  3. Protecting information
    We will protect your information with appropriate safeguards and security measures, and will retain your information only for the time that is required for the purposes we explain.

  4. Providing information access and accuracy
    We will give you access to the information we retain about you, and will make every reasonable effort to keep your information accurate and up-to-date.

  5. Respecting and responding to your privacy concerns
    In this privacy code, we will explain your options for refusing or withdrawing consent to the collection, use and release of your information, and we will record and respect your choices. We will investigate and respond to your concerns about any aspect of our handling of your information.

For clients of Advanced Capital Corp.:

All complaints, whether verbal or written, must be handled fairly and promptly and within the time period expected of ACC acting diligently in the circumstances. In most cases this will be within three months.

  • Where ACC is unable to provide its substantive response to a complaint within three months, ACC must advise the complainant of the reasons for the delay and provide its best estimate of the time by which it will provide its substantive response.
  • Where a complaint involves a serious complaint, ACC must include in their initial response and substantive response the following information: 
  1.  
    1. A written acknowledgment of the complaint;
    2. A request to the complainant for any additional reasonable information required to resolve the complaint;
    3. The name, job title and full contact information of the individual at ACC handling the complaint;
    4. A statement indicating that the complainant should contact the individual at ACC handling the complaint if he/she would like to inquire about the status of the complaint;
    5. A summary of ACC's internal complaint handling process, including general timelines for providing ACC's response to complaints and a statement advising clients that each province and territory has a time limit for taking legal action; and
    6. A reference to an attached copy of the Client Complaint Information Form (CCIF), and a reference to the fact that the CCIF contains information about applicable limitation periods.
  • ACC must log and maintain records of complaints.
  • Complaints must be handled by qualified supervisors/compliance staff at the ACC, and senior management must be made aware of all complaints of serious misconduct and all legal actions.
  • ACC and Representatives must not impose confidentiality restrictions with respect to Regulators or law enforcement agencies as part of the resolution of a complaint. Representatives may not settle a complaint or pay compensation or restitution to a client without the prior consent of ACC.